ZUJI足跡百羅 跨足亞太六國旅遊網站 徵客服經理
ZUJI足跡百羅是台灣唯一跨足亞太地區六大國家的旅遊網站(www.zuji.com.tw)，隸屬美國最大旅遊網站Travelocity集團，擁有健全財務及科技支援，提供最先進和人性化的網路消費環境，以及完整豐富的國內外旅遊產品。
ZUJI足跡於2005及2006年均榮獲TTG旅遊雜誌亞洲17國讀者一致票選為亞太地區「最佳線上旅遊業者」。
誠徵 客服經理
主要職責Major Responsibilities
1. Lead a 14-CSC team to achieve sales target.
領導客服團隊達成營業目標。
2. Cooperate with product development and marketing promotion.
積極參與並配合產品設計與行銷活動
3. Coach and motivate team members.
激勵團隊士氣及提供適時的協助。
4. Reply and resolve the customer comments.
解決客訴問題。
5. Maintain good relationship with corporate account
與企業用戶維繫良好業務關係。
6. Prepare necessary analysis for management’s decision making.
提供高階主管決策用的相關分析報表
Requirement
1. At least 6-year related working experience with 3 years at management position
2. At least 2-year working experience in travel agent is a must.
3. Ability of customer claim solving is essential.
4. Good communication skill and leadership.
5. Communicable English ability is required.
6. With call center or customer service experience is preferable.
Please send your resume both in Chinese and English to selena.ou@zuji.com